Welcome to Emma & Charlotte. Please read the following Terms of Service carefully before using our website. By accessing or using our services, you agree to the terms set out below.

1. General Information

1.1 Use of this website and any purchases made through it are subject to these Terms of Service, as well as our Privacy Policy.

1.2 This website is operated by Emma & Charlotte. The terms “we”, “us” and “our” refer to Emma & Charlotte, and “you” refers to the user or customer.

2. Data Protection

2.1 Data Controller
The data controller for this website is Emma & Charlotte. We take the protection of your personal data seriously and process it in accordance with the General Data Protection Regulation (GDPR).

2.2 Secure Transmission of Data
This website uses SSL/TLS encryption to protect your personal data. You can identify a secure connection by the “https://” prefix in the address bar and the padlock icon.

2.3 Data Collected When Visiting the Website
When you visit our website without registering or providing us with information, we only collect the technical data necessary for the website to function properly:

• Page visited
• Date and time of access
• Amount of data transferred
• Referring page
• Browser and operating system
• IP address (which may be anonymised)

The processing of this data is based on our legitimate interest in the operation and security of the website (Article 6(1)(f) GDPR).

2.4 Use of Cookies
We use cookies to improve the user experience and enable features such as saving products in your shopping cart. Some cookies are deleted when you end your session, while others remain stored for future visits. You can manage your cookie preferences through your browser settings.

2.5 Contact Form and Communications
If you contact us via the contact form or by email at help.emmaandcharlotte@gmail.com, we collect the information you provide in order to respond to your request. This data is processed on the basis of our legitimate interest (Article 6(1)(f) GDPR) or for the performance of a contract (Article 6(1)(b) GDPR).

2.6 Customer Account and Orders
The information you provide when creating an account or placing an order will be processed solely for these purposes. You may request the deletion of your account at any time by contacting us at help.emmaandcharlotte@gmail.com.

2.7 Newsletter
If you subscribe to our newsletter, we will use your email address to send you promotions and information about our products. You may unsubscribe at any time by using the unsubscribe link at the bottom of each email or by contacting us at help.emmaandcharlotte@gmail.com.

2.8 Marketing to Existing Customers
If you have already provided us with your email address when making a purchase, we may send you communications about similar products without requiring separate consent, based on our legitimate interest (Article 6(1)(f) GDPR). You may object to this at any time.

3. Prices and Payments

3.1 All prices displayed in our shop include applicable taxes (unless otherwise stated) and are expressed in euros (€).

3.2 Payment can be made using the payment methods available at checkout, such as credit card, PayPal or other payment methods offered by our payment provider.

3.3 We reserve the right to change our prices at any time. However, the price charged will be the price applicable at the time the purchase is made.

4. Shipping and Delivery

4.1 Orders are processed within 1 to 3 business days. Estimated delivery times may vary depending on the customer’s location, but generally range from 7 to 14 business days.

4.2 Emma & Charlotte is not responsible for delays caused by external circumstances such as customs, strikes or events beyond our reasonable control.

4.3 The customer is responsible for providing a correct and complete delivery address. We are not responsible for failed deliveries resulting from incorrect or incomplete information.

5. Right of Withdrawal and Returns

5.1 The customer has the right to withdraw from the contract within 30 days of receiving the product, without having to provide a reason.

5.2 To exercise the right to return a product, the customer must first contact us by email at help.emmaandcharlotte@gmail.com, providing the following information:

• Order number
• Reason for the return
• Full name
• Address
• Photos of the product (in the event of a defect)

5.3 Important: Returns are not free of charge. Return shipping costs are the responsibility of the customer. Returns must be sent to our central warehouse in Asia (the address will be provided by email).

5.4 The product must be returned unused, with all accessories, clean and in its original packaging.

5.5 Once the product has been received and inspected, we will process the refund within a maximum of 7 business days.

5.6 We reserve the right to reject returns of products that have been used, damaged or are not supported by a valid reason.

6. Consumer Guarantees

6.1 All our products are covered by the applicable consumer guarantees and statutory protections required by law.

6.2 In the event of a faulty product, the customer may be entitled to a repair, replacement or, in certain circumstances, a refund, provided that the fault was not caused by misuse.

7. Limitation of Liability

7.1 Emma & Charlotte will not be liable for any indirect, incidental or consequential damages arising from the use of the product or the website.

7.2 We reserve the right to modify the content of the website at any time without prior notice.

8. Governing Law and Jurisdiction

8.1 These Terms of Service are governed by the laws of the country from which Emma & Charlotte operates.

8.2 Any dispute relating to the use of this website or purchases made through it will be resolved by the competent courts of the consumer’s place of residence.

9. Contact

If you have any questions about these terms, you can contact us at:

📧 help.emmaandcharlotte@gmail.com

10. Amendments to the Terms

10.1 Emma & Charlotte reserves the right to amend these Terms of Service at any time and without prior notice.

10.2 Any amendments will take effect from the date they are published on the website. Users are advised to review this section regularly to stay informed of any changes.

11. Force Majeure

11.1 We will not be responsible for any failure or delay in performing any of our obligations where such failure or delay is caused by events beyond our reasonable control (force majeure), including but not limited to:

• Natural disasters
• War, terrorism, strikes or industrial disputes
• Interruptions to public services or transport networks
• Epidemics, pandemics or government restrictions

12. Severability

12.1 If any provision of these Terms of Service is declared invalid, unlawful or unenforceable, that provision will be removed or limited to the minimum extent necessary, without affecting the validity or enforceability of the remaining provisions.

13. Acceptance of the Terms

13.1 By making a purchase from Emma & Charlotte, the customer accepts these Terms of Service in their entirety.

13.2 If you do not agree with any of these terms, please do not use our services or place orders through our shop.