About Returns

Important: Returns are not free of charge. Return shipping costs are the responsibility of the customer.

Can I return a product?

Yes, you can.

If you are not satisfied with the product you have received, you may return it within 30 days of receiving it.

However, for a return to be accepted, the following conditions must be met:

• The product must include all corresponding parts and accessories and be properly packaged.
• The product must have been handled with care, with no damage caused by misuse.
• For products involving hygiene considerations, they must be thoroughly cleaned before the return process is initiated.
• If the product was received faulty, this must be verified.

We reserve the right to charge the customer for return shipping costs.

Returns are processed within 7 business days. If all conditions are met, the return will be officially approved within this period.

Note: We reserve the right to reject returns of used or damaged products where the damage was not caused by an error on our part.

How do I arrange a return?

If your order meets the conditions above, please follow these steps to initiate a return:

Send an email to: help.emmaandcharlotte@gmail.com

Please include the following information:

• Order number
• Reason for the return
• Photo of the product (in case of damage)
• Full name
• Address

We will then provide you with the return address. Do not send the package back to the sender. It is essential that you contact us first to receive the correct return address.

Return shipping costs are the responsibility of the customer.

All returns must be sent, at the customer's expense, to our central warehouse in Asia.